FAQs

Ordering

Once you've placed your order and upon successful payment completion you will be sent to an order confirmation page, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox, if you do not see your email please check your junk mail box, it is always best to whitelist lessthan10pounds in your email client, if you do not know how to do that please see our Technical Issues FAQ. Once our warehouse team have processed your order, you will receive a second email to let you know that your order has been despatched and is on its way to you.

Shipping

You will receive an email with a tracking number once your parcel is ready for dispatch (this is in addition to your dispatch email). If you have any concerns regarding your order, our Customer Service team will be able to help you. Please CLICK HERE for our contact details.

My order has not been delivered. What can I do?

If you have any concerns regarding your order, our Customer Service team will be able to help you. Please CLICK HERE for our contact details.

I am missing an item from my order. What should I do?

If you have an item missing from your parcel, please contact our Customer Services Team. Please CLICK HERE for our contact details.

Returns

How can I return an item?

We sincerely hope that you will absolutely love everything you buy from us but in the unlikely event you are not happy with your purchase, you may return it for a refund within 14 days of receiving the original order using the downloadable returns form below. Please note that you are responsible for the return postage unless an item is faulty or damaged.

If you return any item, which takes the value of your order below our free delivery threshold, we may deduct the original delivery charge from the amount refunded to you - this means that your refund may be reduced by the amount of the original delivery charge you would have had to pay if your order had been below our free delivery threshold. We will not deduct any amount from your refund if the refund is due to our error or if the returned item is faulty or damaged.

I have received a faulty item. What should I do?

If in the unfortunate event your item is faulty please contact our friendly customer service team at support@lessthan10pounds.com within 7 days of receiving your parcel who will be happy to advise you how to return the item to us and issue you with an RMA number and pre paid label. Please note we can not accept any faulty item returned without an RMA number. Please be aware that the RMA and pre paid label are only for the faulty item that you are returning, should you enclose further non faulty items in the package you will be liable for the return postage. Any item returned to us as faulty without an RMA number will not be eligible for a return postage refund.

Can I exchange an item?

Unfortunately, we are unable to offer exchanges at this time. You will need to return the unwanted item to us for processing first and then place a new order

When will I receive my refund?

If you are sending an item back to us please make sure you obtain your proof of delivery. Once we have received your item, your refund will be processed within 7-10 working days. Once we have processed your refund, you will receive a confirmation email.

Payments

What methods of payment do you accept?

We only accept payment by PayPal and all major credit cards/debit cards, UK-based Maestro and Solo cards. We do not accept Cheques, postal orders, Euro Cheques, Cash in any currency, Book tokens, Purchase orders, International wire transfers, Bank transfer or Direct debits

Why am I being asked for another password after entering my card details? 

This is the 3D Secure Payment option that some banks use to identity you. 3D Secure is an added layer of security for credit and debit card purchases online. We reserve the right to refuse your order if you are offered to give your 3D password but choose not give it. If you have any problems or forget any information please contact your bank in the first instance.

Security

How Secure is Less than 10 Pounds?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Technical Issues

I am having trouble with your site

For any technical issues please contact us at info@lessthan10pounds.com